Terms & Conditions

1. Definitions

• "Service" refers to the residential property leasing coordination services provided by Meridane.
• "User" or "You" refers to the individual or entity engaging our services.
• "We," "Us," or "Our" refers to Meridane.
• "Property" refers to residential real estate identified and presented through our service.
• "Agreement" refers to these Terms & Conditions together with any service engagement documents.

2. Acceptance of Terms

By engaging our services, visiting our website, or submitting an inquiry, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our services. By engaging our services, you represent that you meet these requirements.

3. Service Description

3.1 Scope of Services

Meridane provides residential property leasing coordination services including:

• Property identification based on client requirements
• Building and property verification
• Viewing coordination
• Lease negotiation support
• Move-in coordination
• Ongoing lease administration support
• Household management services (penthouse tier only)

3.2 Service Availability

Our services are available for residential properties in Kuala Lumpur, Malaysia, with specialization in KLCC vicinity, riverside locations, and tower-view penthouse properties.

3.3 Service Limitations

We act as coordinators and facilitators. Final lease agreements are between you and property owners. We do not guarantee property availability, specific lease terms, or lease approval by property owners.

4. User Responsibilities

4.1 Accurate Information

You agree to provide accurate, current, and complete information during the service engagement process. Inaccurate information may affect our ability to identify suitable properties or negotiate favorable lease terms.

4.2 Financial Obligations

You are responsible for all lease payments, deposits, and fees associated with properties you choose to rent. Our service fees are separate from property rental costs and are outlined in our engagement agreement.

4.3 Conduct During Viewings

You agree to conduct yourself professionally during property viewings and interactions with property owners and building management. Inappropriate behavior may result in service termination.

4.4 Decision-Making

You acknowledge that final decisions regarding property selection and lease terms are your responsibility. We provide information and recommendations, but you make the ultimate choices.

5. Intellectual Property

5.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Meridane or its licensors and is protected by Malaysian and international copyright laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for the purpose of evaluating and engaging our services. You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.

5.3 Property Information

Property listings, floor plans, and building information provided to you are for your personal use in evaluating properties. You may not share, publish, or distribute this information without permission from the property owner and Meridane.

6. Payment Terms

6.1 Service Fees

Our service fees are outlined in individual engagement agreements and vary based on the service tier selected. Fees are typically structured as:

• Initial consultation fee (if applicable)
• Property sourcing and coordination fee
• Ongoing support fee (for penthouse tier)

6.2 Payment Methods

We accept payment via bank transfer to our designated Malaysian bank account. Payment details will be provided in your engagement agreement.

6.3 Currency

All fees are quoted and payable in Malaysian Ringgit (RM).

6.4 Refund Policy

Service fees are non-refundable once property identification work has commenced. If no suitable properties are identified within the agreed timeframe due to market unavailability, a partial refund may be considered on a case-by-case basis.

7. Lease Agreements

7.1 Separate Contracts

Lease agreements for rental properties are separate contracts between you and property owners. We facilitate the process but are not parties to these agreements.

7.2 Lease Terms

While we assist with lease negotiation, final terms are subject to property owner approval. Standard lease terms in Kuala Lumpur typically include:

• 12 or 24-month lease duration
• Two months advance rent plus security deposit
• Tenant responsibility for utilities
• Maintenance and repair obligations as outlined in the lease

7.3 Lease Compliance

You are responsible for complying with all lease terms, building rules, and local regulations throughout your tenancy.

8. Disclaimers

8.1 Service "As Is"

Our services are provided "as is" without warranties of any kind, express or implied. We make reasonable efforts to verify property information but cannot guarantee absolute accuracy of all details.

8.2 No Guarantee of Results

We do not guarantee that we will find a property meeting all your requirements, that property owners will approve your lease application, or that specific lease terms will be achievable.

8.3 Property Condition

While we conduct property verification, you are responsible for conducting your own inspection and due diligence before signing any lease agreement.

8.4 Third-Party Services

We are not responsible for the actions, services, or failures of third parties including property owners, building management, or household service vendors.

9. Limitation of Liability

9.1 Liability Cap

Our total liability for any claims arising from our services shall not exceed the total service fees you paid to us in the six months preceding the claim.

9.2 Excluded Damages

We are not liable for indirect, incidental, consequential, or punitive damages including:

• Lost profits or business opportunities
• Temporary housing costs if property is unavailable
• Relocation expenses beyond agreed scope
• Emotional distress or inconvenience

9.3 Force Majeure

We are not liable for delays or failures in service delivery caused by circumstances beyond our reasonable control including natural disasters, government actions, labor disputes, or technical failures.

10. Indemnification

You agree to indemnify and hold harmless Meridane, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services, your violation of these terms, or your violation of any rights of third parties including property owners or building management.

11. Termination

11.1 Termination by You

You may terminate our services at any time by providing written notice. Service fees for work already completed are non-refundable.

11.2 Termination by Us

We reserve the right to terminate services if you:

• Provide false or misleading information
• Fail to pay agreed fees
• Engage in inappropriate or unprofessional conduct
• Violate these terms

11.3 Effect of Termination

Upon termination, our obligation to provide services ceases. Any ongoing lease agreements you have with property owners remain in effect according to their terms.

12. Dispute Resolution

12.1 Governing Law

These Terms & Conditions are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of Malaysian courts.

12.2 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us at [email protected] to attempt informal resolution of disputes.

12.3 Mediation

If informal resolution fails, parties agree to attempt mediation through a mutually agreed mediator in Kuala Lumpur before pursuing litigation.

13. General Provisions

13.1 Entire Agreement

These Terms & Conditions, together with any service engagement agreements, constitute the entire agreement between you and Meridane regarding our services.

13.2 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full effect.

13.3 Waiver

Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision.

13.4 Assignment

You may not assign your rights or obligations under these terms without our written consent. We may assign our rights and obligations to a successor entity.

13.5 Notices

All notices under these terms should be sent to [email protected] or to our registered business address.

14. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• Active clients will be notified via email of material changes
• Continued use of our services after changes constitutes acceptance

Significant changes will not apply retroactively to existing service engagements unless mutually agreed.