Privacy Policy

1. Introduction

Meridane is committed to protecting the privacy and personal information of our tenants and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your personal data in accordance with the Personal Data Protection Act 2010 (Malaysia) and international privacy standards.

By using our services or website, you acknowledge that you have read and understood this Privacy Policy. If you have questions about our privacy practices, please contact us at [email protected].

2. Data Controller Information

Organization: Meridane

Address: Jalan P. Ramlee 16, 50250 Kuala Lumpur, Malaysia

Email: [email protected]

For all data protection inquiries, please direct correspondence to the email address above.

3. Information We Collect

3.1 Personal Information You Provide

• Name and contact details (email address, phone number, mailing address)
• Property requirements and preferences
• Financial information for lease verification (employment details, income verification)
• Identification documents as required for lease processing
• Communications you send to us regarding our services

3.2 Information Collected Automatically

• Website usage data (pages visited, time spent, navigation patterns)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies (see our Cookie Policy for details)
• Analytics data to improve our website and services

3.3 Information From Third Parties

• Property owner verification data
• Building management information
• Credit verification services (with your explicit consent)
• References provided by you for lease processing

4. How We Use Your Information

4.1 Primary Uses

• Property identification and matching to your requirements
• Lease negotiation and contract processing
• Communication regarding properties, viewings, and service delivery
• Coordination with building management and property owners
• Household management services (for penthouse clients)

4.2 Legal Basis for Processing

• Consent: You provide explicit consent for us to process your data
• Contract: Processing is necessary for lease execution and service delivery
• Legitimate Interest: We have legitimate business interests in providing quality service and improving our offerings
• Legal Obligation: Compliance with Malaysian regulations and contractual requirements

4.3 Marketing Communications

We may send you information about our services, property availability updates, and market insights. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at [email protected]
• Adjusting your communication preferences in your account settings

5. Data Sharing and Disclosure

5.1 Sharing With Third Parties

We share your personal information only when necessary for service delivery:

• Property Owners: Contact details and lease-relevant information
• Building Management: Information required for lease processing and move-in coordination
• Service Providers: Household management vendors (penthouse clients only)
• Legal Advisors: When necessary for contract verification or dispute resolution

5.2 Data Protection Standards for Third Parties

All third parties who receive your information are contractually obligated to maintain confidentiality and process data only for the specified purposes. We conduct due diligence on data handling practices of all service providers.

6. Data Security Measures

• Encryption of personal data in transit and at rest
• Secure server infrastructure with regular security audits
• Access controls limiting data access to authorized personnel only
• Regular staff training on data protection and privacy practices
• Incident response procedures for data breach management
• Regular backups with secure storage protocols

7. Data Retention

We retain your personal information for the following periods:

• Active Leases: Throughout the lease term plus six months after termination
• Lease Documentation: Seven years for legal and tax compliance purposes
• Marketing Data: Until you withdraw consent or three years of inactivity
• Website Analytics: 26 months from collection
• Communication Records: Three years for service quality and dispute resolution

After retention periods expire, we securely delete or anonymize your personal information.

8. Your Privacy Rights

Under Malaysian data protection law and international standards, you have the following rights:

8.1 Right to Access

Request a copy of the personal data we hold about you, including details on how it is processed.

8.2 Right to Rectification

Request correction of inaccurate or incomplete personal information.

8.3 Right to Erasure

Request deletion of your personal data where there is no compelling reason for continued processing, subject to legal retention requirements.

8.4 Right to Restrict Processing

Request limitation of data processing in certain circumstances.

8.5 Right to Data Portability

Request transfer of your data to another service provider in a structured, commonly used format.

8.6 Right to Object

Object to processing based on legitimate interests or for direct marketing purposes.

8.7 Right to Withdraw Consent

Withdraw previously given consent at any time, without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. For detailed information about our cookie usage, please refer to our Cookie Policy.

You can manage cookie preferences through your browser settings or our cookie consent tool.

10. International Data Transfers

Your personal data is primarily stored and processed within Malaysia. In cases where international transfers are necessary (such as cloud service providers with international operations), we ensure adequate safeguards are in place through:

• Standard contractual clauses approved by relevant authorities
• Verification of recipient jurisdiction's data protection standards
• Additional security measures to protect data during transfer

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18, we will delete it promptly. Parents or guardians who believe we may have information about a minor should contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites, such as property listing platforms or building management portals. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify active clients via email when material changes occur
• Post a notice on our website homepage for 30 days

Continued use of our services after policy updates constitutes acceptance of the revised terms.

14. Complaints and Regulatory Authority

If you believe your privacy rights have been violated, you may file a complaint with:

Personal Data Protection Department

Ministry of Communications and Digital

Malaysia

We encourage you to contact us first at [email protected] so we can address your concerns directly.